When we were “ready” for our renovation project, we called a few construction/renovation companies and were underwhelmed. Some had a patronizing attitude and others were all talk and no action. Yes and some came out to look at our project and never got back to us. We were tempted to give up but decided to go to the Home Show and see what we could find
We talked to the people at several booths and we were impressed with one company and invited them to come out and give us a quote and although we were optimistic, we decided to look around some more.
When we came across the Inverness Group’s booth it was not manned but we looked anyway and were impressed with the photos of their work. But it looked too “high end” for us — very nice work but bigger houses than ours. While we were looking and dreaming, a lady appeared and she introduced herself as Debi from Inverness and could she help us. We talked a bit and she assured us that they worked on normal people’s projects too. We were impressed with Debi and asked her to follow up with us
The other company from the Home Show called and made an appointment. They arrived and looked at the project and proceeded to tell us what they would do even though we had quite specific ideas of what we wanted. As many other companies had done in the past, they did not seem to want to listen to us and came back with an estimate that was way over our budget and not really giving us what we wanted.
Then Debi from Inverness called and said that she and Peter would like to come and talk about our project. It was immediately apparent that Inverness was different. It was a good thing that we were not on a tight schedule because when Peter arrived he didn’t jump right in and ask what we wanted but rather took some time to get to know us as people a bit. It was very refreshing. He listened to us and looked at our sketches and seemed to get what we wanted.
When Peter came back with his ideas and quote we were both pleased and shocked. The price was too high but the ideas were great. We talked some more and had a realignment of views and at the end felt comfortable in moving ahead
The project was quite extensive made more complex because we decided to live in our previously renovated basement. But living with the renovation allowed us to meet the masons, the carpenters etc and wow — what a nice bunch of people. And knowing that we were living in the mayhem they showed great respect and consideration. We really appreciated that. And as you know nothing ever goes without problems or missteps but with Peter and Debi there was never any finger pointing or excuses. They simply made adjustments and righted things. This was huge and made dealing with them easy and a real pleasure. We absolutely love the outcome. Our new house is beautiful — almost exactly what we were hoping and planning for. ‘Almost’, because even months after completion there have been little glitches like sticking doors and small cracks but you know what, just a quick text and Inverness sends someone to fix the problem. It really has been a wonderful execution of our renovation project. We cannot recommend Debi and Peter more highly. Inverness is the best.
David and Sally Rice,
November 6th 2015 To Whom It May Concern Re: Peter and Deborah Locke Inverness Design Group Build Our 1985 builder kitchen was in desperate need of an update into the current era. We struggled to find a contractor that we could trust to bring our ideas to life and deliver on a schedule. We really lucked in with Peter and Deborah Locke of the Inverness Design Build Group. They were exactly what we were looking for. We agreed upon a design which included complete renovation of the kitchen powder room, flooring throughout the main floor, lighting, painting, etc. Peter and Deborah were very receptive to fitting our ideas into their design. They provided a pretty accurate estimate and time line. The standards of workmanship shown by Peter and Deborah and their entire crew were both incredible. Both Peter and Deborah showed incredible people skills and were amazing in alleviating all the normal stress of a renovation. They were always available and handled any unpredictable issues with every consideration to us. The spectacular kitchen and powder room that they created for us beyond our expectations. We highly recommend Peter and Deborah. Sincerely, Chreis and Anne Czerwinski Home Owners
Chris and Anne Czerwinski,
February 15, 2015 It is our pleasure to write a letter of recommendation for Deborah and Peter Locke of Inverness Design Build Group. Inverness was contracted to complete a design package to create the design and working drawings for the addition to our home. Inverness coordinated and successfully applied for the necessary approvals from the Conservation Authority and Town’s Committee of Adjustment for a zoning variance along with the building permit. Inverness was then contracted to complete the demolition of part of the existing ~1950’s house and construction of our ~1000 sq foot addition which encompassed a garage, laundry room, dining area, and second story bedroom and bathroom. The project took approximately one year to complete and it involved multiple trades, crews, vendors, etc. We are extremely delighted with the final product as the addition was beautifully built and complemented our existing home. We highly recommend Inverness for your home project for the following reasons: Design: Right from the beginning, Peter took the time to get to know us and our home. He carefully listened to our ideas on what we wanted our addition to look like and incorporated them as part of his design. Peter gave us plenty of time to consider his ideas and drawings. Once the design phase was completed, Peter continued to refine the design by incorporating finishing details to ensure that we achieved the final look that we wanted. Communication: Throughout the entire project, both Deborah and Peter provided us with regular updates as to the progress of the design and construction. They were very responsive to our questions and/or concerns. They kept us abreast of changes in plans and asked for our input and feedback. At all times, they were professional and courteous in their communication and interactions with us and the trades. Their enthusiasm for the project was contagious! They treated the project as if it was their own home – looking out for our best interests and wanting to ensure that we were at ease with the choices and decisions made. Flexibility: While no renovation goes 100% smoothly or without any surprises, Deborah and Peter always made us feel at ease and continually looked for solutions when unforeseen problems surfaced. Peter utilized resources effectively and creatively, and directed the trades to make changes necessary for implementing the solution. Deborah and Peter accommodated and incorporated changes to the project plans with ease and ensured that there was no impact on the overall project. Value: Our contract with Inverness was very detailed as it listed each step of the design and construction phase but it was simple and straight-forward and incorporated considerable flexibility with the use of allowances for certain items. Both Deborah and Peter respected our budget and worked within it. Inverness expects high quality workmanship and if work wasn’t done properly the first time, they made sure that it was corrected to their expectations, without any additional charge. They did an excellent job for a fair price that was extremely competitive compared to other contractors we had contacted. In conclusion, we are extremely pleased with the design, value, and quality of work of our home’s addition completed by Inverness Design Build Group. We would not hesitate to hire Inverness again or to recommend them to our friends and neighbours. Sincerely, R. Klatt & D. Kingdon
R. Klatt and D. Kingdon,
We hired Peter Locke to do a large renovation of our home and were very satisfied with his work throughout the process. Peter met all deadlines and worked with minimal disruptions to complete the work on time. The superior materials used and the skill of the workers was very impressive. I therefore highly recommend Peter as a building contractor.
K. Purc, Toronto